Dear Customers,

Personal safety is core to Volvo’s purpose - providing the freedom to move in a safe, sustainable, and personal way. To ensure we fulfil this mission, we are taking these steps to serve you in response to the Coronavirus/COVID-19 epidemic.

We are using speciality products to clean all touch points in vehicles, with special attention to high touch surfaces such as steering wheels, handles, gear shifters, and switches.

In our showrooms, we are following guidelines from health professionals and regularly cleaning high touch surfaces such as tablets, keyboards, tables, etc.

We welcome you to visit and explore our vehicles in a safe environment. However, we also offer a range of other options:

New and used car enquiries

• Virtual video and Telephone appointments to discuss your requirements and vehicle of interest
• Virtual vehicle walk-arounds via Facetime or Skype at your convenience
• Delivery and collection of cars for test drive.
• You are also able to place orders from start to finish through Volvo Online - yet we remain available to support you with any questions you may have related to your purchase.

Service Bookings

• You are of course welcome to enjoy our showroom while having your car serviced and we also offer a drop off.
• For assistance with service scheduling, please contact us at 0208 200 2971.

If you have questions regarding lease turn-in, please call Volvo Car Financial Services at 0800 0851 759.

We are proud to work with you in not only developing and servicing safe vehicles, but also safe spaces for you and your family.

Sincerely,

John Caney, CEO